Terms and Conditions

Vědomý život, s.r.o. Effective from 2 September 2026

These terms explain what you're buying, what you can expect from us, and what happens if something doesn't go to plan. We've tried to write them in plain language. If anything here is unclear, write to us before you order and we'll explain it.

1. Who you're buying from

In these terms, "we", "us" and "our" mean Vědomý život, s.r.o. "You" means the person placing the order. Tereza Kramer is the author of the content we sell; the seller and the party you enter into a contract with is the company.

2. What these terms cover

They apply to everything you buy from us through terezakramer.com and through any order form we link to from there. Our order forms are hosted by FAPI (FAPI s.r.o., Czech Republic), which handles the checkout and issues your invoice on our behalf.

You accept these terms by ticking the box on the order form before you pay. If the consumer law of the country you live in gives you more protection than these terms do, that law applies. Nothing here takes those rights away.

3. What we sell

We sell digital content only. Nothing is shipped to you physically. Depending on the product, that means:

• audio recordings, mainly guided meditations
• written material, such as e-books and PDF workbooks
• recorded programs and courses, delivered as video or audio
• access to a members' area where the above is stored
• Achnael, our AI guide, offered as an optional add-on to the products above (Section 13 covers it)

4. How your order becomes a contract

1. You choose a product, fill in the order form, confirm you accept these terms and click the order button. That button always says clearly that ordering means you have to pay.
2. The price shown on the form is the total price. There's nothing to add for shipping or handling, because there's nothing to ship.
3. We send you a confirmation email. That email confirms the contract and has these terms attached. The contract exists from the moment that email reaches you.
4. The contract is concluded in English and we keep it electronically. You keep your copy: the confirmation email and the invoice.
5. Until the confirmation email reaches you, you can cancel the order by writing to us. After that, changes need us both to agree.
6. Occasionally we may decline an order, for example when the price shown was obviously wrong because of a technical error. If that happens we'll tell you straight away and either offer you the corrected price or refund anything you've already paid.

5. Prices, currency and tax

Currency. Prices are shown in US dollars or in euros, depending on the order form you're using. The currency you see at checkout is the currency you pay in.

VAT. Prices include VAT where VAT applies.

• If you're a consumer in the EU, the price you see already includes VAT at the rate that EU rules require for your purchase. You never pay more than the price on the order form.
• We sell to consumers only. Our order forms have no field for a company VAT number, so we can't apply the reverse charge. If you're buying as a business in the EU, you'll pay the same VAT-inclusive price as a consumer.
• If you're outside the EU, we don't charge Czech or EU VAT. Any sales tax, use tax, import charge or withholding tax that applies where you live is yours to deal with, and we can't advise you on it.

Your invoice. We issue it in the currency you paid in and it also shows the amount in Czech crowns together with the exchange rate used, because our accounting is kept in Czech crowns. That's normal and doesn't change what you paid.

Bank charges. If your bank or card issuer charges you for a currency conversion or an international payment, that charge is between you and them.

6. How to pay

• Card, Apple Pay, Google Pay or PayPal through the Stripe payment gateway. Stripe handles your payment details on a secure connection. We never see them and we don't store them.
• Bank transfer to the account in Section 1. You'll get the payment instructions with your order confirmation, including the reference number to quote. Please use it, otherwise we can't match your payment. If you're paying from abroad, your bank may charge a transfer fee; that fee is yours.

If you pay by card, payment is due immediately. If you pay by transfer, it's due within 7 days of the order confirmation. Your payment counts as made when the money reaches our account. If it doesn't arrive, the contract ends, unless we tell you otherwise.

7. Getting your product

When. If you paid by card, straight away. If you paid by bank transfer, within 3 business days of the money reaching our account.

How. As a download link in an email, as access to the members' area at meditationwithtereza.com/member-entrance/, or both, whichever is stated with the product.

If nothing arrives, check your spam folder first, then write to us and we'll sort it out.

For how long. For the period stated with the product, and at most two years. Anything you can download and keep, such as an e-book or an audio file, is yours to keep for as long as you like.

What you need. A working internet connection, a working email address, and a device that can open PDF files and play audio and video. We're not responsible if a product won't play because of your device, your connection or your browser settings. From time to time the members' area may be briefly unavailable for maintenance.

8. Changing your mind

8.1 You have 14 days

You can cancel your order within 14 days of the day the contract is made, and you don't have to give us a reason.

This applies to everything we sell, including digital content you've already downloaded or listened to. On the order form you agree that we start delivering straight away, and many sellers would ask you to give up your right of withdrawal in exchange for that. We've decided not to. You get access immediately and you keep the 14 days.

It applies wherever you live. If you're a consumer in the EU or the EEA, it's your statutory right under the law that applies to your purchase. If you're outside the EU, we give you the same 14 days anyway, so that everyone buying from us is in the same position.

8.2 How to cancel

Write to us at hello@terezakramer.com and tell us which order you're canceling. You can use the form in Annex 1, but you don't have to. Anything that makes it clear is enough. We'll confirm we've received it. The whole procedure, together with the cancellation form, is also on one page at terezakramer.com/en/withdrawal/.

We'll refund you within 14 days of receiving your cancellation, using the same payment method you used, unless you ask for something different and it costs you nothing.

After you cancel, your access to the product ends and the license in Section 11 no longer applies, so please delete any copies you've downloaded.

8.3 Free products

If you got something from us for free in exchange for your email address, you cancel by unsubscribing. There's a link at the bottom of every email we send.

8.4 When we can cancel

We can end the contract if you seriously break these terms, for example by sharing paid content, breaching copyright, or interfering with the members' area. In that case we can withdraw your access immediately.

9. If something's wrong with what you bought

Tell us as soon as you notice, at hello@terezakramer.com. Describe the problem and, if you know, tell us what would fix it. We'll confirm we've got your complaint and we'll deal with it within 30 days. If it's going to take longer for reasons outside our control, we'll tell you where things stand before those 30 days are up.

If a product turns out to be faulty, you have the rights that consumer law gives you: a fix, a reduction in price, or your money back, depending on the circumstances. If you're a consumer in the EU, those rights come from the EU rules on digital content and from Czech law that implements them.

These rights don't cover problems caused by your own device or connection, by not installing an update we've told you about, or by using a product in a way it wasn't meant to be used. To check whether a problem is on our side or yours, we may need to ask you a few technical questions. Please help us out; otherwise it's on you to show that the product itself is at fault.

10. Your account and the members' area

If your product comes with an account, keep your login details to yourself. The account is for one person: you. You're responsible for what happens through it, unless you can show it was used without any fault on your side. If you think someone else has got into your account, tell us straight away.

We can restrict access to an account temporarily if we need to, to protect you, other customers or the service itself.

If we ever move the members' area to a different platform, we'll tell you in advance and your access carries over.

11. Copyright

Everything we sell is protected by copyright and is licensed to you for your own personal use.

You may keep it, use it as often as you like, and copy it onto your own devices.

You may not share it, sell it, publish it, upload it anywhere public or private, transcribe it for distribution, use it in your own paid or free work, or use it to train an AI model. If you'd like to use any of it in your own work, just ask. Sometimes the answer is yes.

12. What this is, and what it isn't

Our products are for education, reflection and personal development. They are not medical care, psychological care, psychotherapy, psychiatric care or crisis support, and they're not a substitute for any of those. Using them doesn't create a doctor-patient or therapist-client relationship.

If you're in crisis or in immediate danger, don't rely on anything you bought from us. Contact your local emergency services.

People experience this work differently, and we don't promise any particular result.

The full version of this notice is at terezakramer.com/en/disclaimer/, and it's part of these terms.

13. Achnael, our AI guide

Achnael is a digital service based on artificial intelligence. It's there to support reflection, learning and inner work. Its answers are generated automatically.

How Achnael is sold. Achnael isn't sold on its own. We offer it as an optional add-on when you buy one of our other products. Whether you take it or not changes nothing about the product you're buying.

Subscription. Achnael is sold as a subscription. It renews automatically for the same period until you cancel. You can cancel any time, and canceling takes effect at the end of the period you've already paid for. We'll always tell you in advance before a price goes up, in time for you to cancel first. Subscription payments go through Stripe, the same payment gateway as the rest of our checkout (Section 6).

What to keep in mind when you use it:

• Achnael can be wrong, out of date, incomplete or simply not right for your situation. Use your own judgment and don't treat what it says as instruction.
• Achnael is not psychological, medical, legal or financial advice, and it isn't crisis support. The whole of Section 12 applies to it.
• Please don't type sensitive information into the chat: health details, passwords, payment details, or personal information about other people.
• Achnael is for adults. If you're under 18, you need a parent's or guardian's consent and supervision.
• What you write in the chat is processed automatically so that Achnael can answer you. How we handle personal data, including chat conversations, is set out in our privacy notice (Section 15).

14. What we're responsible for

We're responsible for delivering what you paid for, properly and on time. Nothing in these terms takes away rights that consumer law says can't be taken away.

Beyond that, and as far as the law allows, we're not responsible for:

• how you interpret or apply what you learn from us, or what you decide to do about it
• problems caused by your own device, software or internet connection
• outages caused by things outside our reasonable control, such as internet failures, hosting or payment providers, AI providers, cyberattacks or legal restrictions imposed on third parties

15. Your personal data

How we handle your personal data is set out separately in our privacy notice at terezakramer.com/en/privacy-policy/.

16. If you're unhappy with us

Write to us first at hello@terezakramer.com. Most things are quicker to fix that way.

If that doesn't work and you're a consumer in the EU, you can take the dispute to the Czech Trade Inspection Authority (Česká obchodní inspekce), which handles out-of-court consumer disputes in the Czech Republic:

Česká obchodní inspekce, Ústřední inspektorát, oddělení ADR
Štěpánská 567/15, 120 00 Praha 2, Czech Republic
coi.gov.cz

If you live in another EU country, your national European Consumer Centre (ECC-Net) can help you with a cross-border complaint, free of charge.

You can also contact the Czech authority that supervises data protection, the Office for Personal Data Protection (Úřad pro ochranu osobních údajů), or the equivalent authority in your own country.

17. Which law applies

These terms and our contract with you are governed by Czech law. If you're a consumer, this doesn't take away the protection you get from the mandatory consumer law of the country you live in. Where that law gives you more, it applies.

Disputes go to the Czech courts, except where consumer law says you can bring a claim, or must be sued, in the courts of your own country.

18. If we change these terms

We can change these terms for future orders. The version that applies to your order is the one that was in force when you placed it, and it's attached to your confirmation email, so a later change never affects something you've already bought.

19. Getting in touch

Vědomý život, s.r.o. V Půstkách 460, 252 41 Dolní Břežany, Czech Republic hello@terezakramer.com

If any part of these terms turns out to be invalid, the rest of them still stands.

Annex 1: Model cancellation form

Only fill this in if you want to cancel the contract. You can also just write to us in your own words.

To: Vědomý život, s.r.o., V Půstkách 460, 252 41 Dolní Břežany, Czech Republic, hello@terezakramer.com

I hereby give notice that I am canceling my contract for the purchase of the following product:
Product: ………………………………………………………………
Ordered on: ……………………… · Order or invoice number: ………………………
Name: ………………………………………………………………
Address: ………………………………………………………………
Email used for the order: ………………………………………………………………
Date: ……………………… Signature (only if you're sending this on paper): ………………………